Email: [email protected]
Address: Caracas, Venezuela
<aside> <img src="/icons/bookmark_gray.svg" alt="/icons/bookmark_gray.svg" width="40px" /> Hi, I’m Carla Mata, a multilingual Virtual Assistant, Marketing Specialist, and Content Creator with over 8 years of experience helping businesses grow through strategic support, thoughtful communication, and engaging digital content.
I’ve worked with startups, recruitment firms, mental health organizations, and international brands, often juggling customer support, marketing, and project management with equal care and attention.
My superpower? Making complex operations feel simple and seamless for both teams and clients.
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📣 Content & Social Media Marketing
From captions to campaigns, I’ve created content that connects. I’ve helped brands build their online voice and grow engaged audiences, especially on LinkedIn, Instagram, and Twitter.
💻 Virtual Assistance & Admin Support
Calendar management, inbox cleanups, onboarding, ticketing systems, data entry — you name it. I love keeping things organized and clients stress-free.
📊 Customer Experience & Communication
I’ve supported hundreds of customers via email, chat, and phone, always with empathy and clarity. I’ve even handled tough calls with professionalism that turned complaints into compliments.
I’m open to remote roles where I can support marketing, operations, admin support, or customer experience teams, especially in creative or mission-driven companies.
RPM ReSearch
Built and managed all their marketing efforts, helping establish their LinkedIn presence and event visibility.
Own It
Supported over 50 wellness clients with onboarding, testing coordination, and supplement logistics.
TWOM
Managed customer service and social media for one of Venezuela’s top motorcycle parts importers.
Music Mundial
Wrote pop culture content in English and helped run their Twitter account.